Online Payment Refund Policy

This section outlines how cancellations and refunds are handled for orders placed through our service.

1. Cancelling Your Order

Customers have the option to cancel an order within the time period shown during checkout. If the restaurant has not yet confirmed the order, no payment will be processed.
If the order has already been accepted, you may still request a cancellation by contacting support. Whether the cancellation is possible and if any fee applies will depend on how far the order has progressed.

2. When an Order is Cancelled by the Restaurant

There may be situations where the restaurant cannot complete an order due to availability issues, technical problems, or unexpected circumstances. In such cases, you will be notified, and any payment made online will be returned in full.

3. Situations Where Refunds May Apply

You may be considered for a refund if:

  • The restaurant cancels your order after it has been paid for.
  • Your order is significantly delayed and you choose not to wait.
  • The items you receive are missing, incorrect, or not what was described.

4. How Refunds Are Issued

Refunds are sent back to the same payment method used during the order. The time it takes to receive the money depends on your bank or payment provider.

5. Partial Refunds

If only part of the order is affected, compensation may be given for those specific items instead of the full order value.

6. Need Help?

If you have concerns about a refund or feel something was handled incorrectly, you can contact customer support for further assistance.

7. Charges That May Not Be Refunded

Some costs, such as delivery fees or optional tips, may not be refundable. These will be clearly shown before you place your order.
All refund outcomes are determined based on these terms.

Enjoy delicious food from Tandoori House – Krefeld.

Tandoori House – Krefeld provides a variety of convenient food services designed to suit different needs. Customers can enjoy quick home delivery, pick up their meals, or dine in comfortably.
In addition to food, we also offer special services such as flower delivery for memorable occasions, making it easier to celebrate important moments.